COVID-19 Port Implications / Updates

Guidelines and regulations at ports are constantly changing due to the virus’ developments. Through our extensive network coverage, Ben Line Agencies provides daily updates for ports across the region.

Click on the country below to see the latest update.

There are no restrictions for Brunei.

Indonesia Cruise Port Development – Lombok

Ben Line Agencies Indonesia was proud to handle the maiden cruise vessel port call at the new purpose built Gilimas facility in Lombok.

Local Port Authority, Pelindo III, has invested in this facility in order to boost the tourism industry within Lombok. Whilst not yet fully completed, the facility will include new jetty, cruise terminal, as well as commercial facilities and business park for containerized and bulk cargoes.

Ben Line Agencies Indonesia has a wealth of experience in the cruise sector, handling many of the major brands for their vessel operations, port calls, owners matters and regulatory advise for their Indonesian activities.

For further information for any Indonesia matters, please contact

Banjarmasin Office wins Customs Award

Ben Line Agencies Indonesia, Banjarmasin branch office, is proud to receive recognition from local customs authority as “Best Agency – Compliance & Legality”. This evaluation is based on all local agencies’ performance during 2019.

Well done to all staff who have contributed to this notable achievement! Ben Line is committed to compliance and fair operations in all areas of our business activity.

For further details regarding any Indonesia matters, please contact

Compulsory pilotage for transit Hong Kong Waters to/from YICT and Dapeng LNG Terminals

With effect on 1 January 2020, compulsory pilotage will be required for vessels (dry cargo/passenger vessels over 3000 GT, tankers over 1000 GT) transiting east of Hong Kong waters to and from the area of Yantian Container Terminals and Dapeng LNG Terminals. New pilot stations and channel have been established which is shown on the above map (B.A. Chart number: 4128)

More details are available at the links below.

Further information on transit arrangements, pilot guideline, requirements and calculation of costs will be advised as and when announced by parties concerned.

Ben Line Agencies Hong Kong office is pleased to attend and assist in arranging the transits whenever required. Please send an email to for further information and assistance.

Click to view the map

Ben Line Agencies handles Indonesian Navy Ship in Phuket

Ben Line Agencies is proud to handle the Indonesian Navy’s KRI Bima Suci during her call at Phuket Deep Sea Port on September 29. This voyage is part of President Joko Widodo’s policy to build closer relations with neighboring maritime countries. The KRI Bima Suci is due to set sail from Phuket on October 2. Her next ports of call are Yangon, Padang, Benoa and Darwin, before returning to Surabaya.

Hong Kong waives port & lights dues for 12 months

The Government of Hong Kong SAR announced a waiver on various fees and charges to support businesses, especially small and medium-sized enterprises, during this challenging economic environment.

One of the measures is to waive port facilities and light dues payable for oceangoing vessels for 12 months. The concession period is from October 1, 2019 to September 30, 2020.

Announcement from Marine Department

Emirates Shipping Line, represented by Ben Line Agencies Thailand, wins 2019 Best Container Liner Award

Emirates Shipping Line won the 2019 Best Container Liner Award (Small and Medium Liner). This award is sponsored by the Thai National Shippers’ Council (TNSC) and based on feedback from exporters. The goal is to improve service quality so container lines are evaluated on schedule frequency, transit time, on time delivery, container condition, sales and customer service.

Ben Line Agencies has been representing Emirates Shipping Line in Thailand since January 2019.

Ben Line Agencies’ global partner – WaterFront carves new territory with Houston move

18 July 2019 – Global port agency business, WaterFront Maritime Services (WaterFront) has today opened a local agency office in Houston, Texas. The company, which is one of the world’s largest port agency networks, says its Houston office has been established to help charterers, owners, and operators to manage their risk in this strategically important high-volume location.

WaterFront’s Houston office is managed by newly appointed Director for North America Lars Westerberg, a port agency industry veteran who was formerly Regional Director Americas for Seven Seas and Managing Director of Wallem Americas. Prior to these roles, Westerberg also served as Regional Managing Director of Inchcape Shipping Services in North and Central America.

The team in WaterFront’s Houston office will attend vessels directly from Corpus Christi to Lake Charles, including all terminals and all facilities. The Houston office will also serve as the regional hub for WaterFront in North, South and Central America including the Caribbean and is linked to WaterFront’s existing regional hubs in Dubai and Kuala Lumpur to provide 24-hour coverage to its global client base.

Terry Gidlow, Chief Executive Officer of WaterFront, commented:

“On a global basis we see how significant political developments, evolving trade policies and rapid shifts in the supply and demand of raw materials and bulk commodities are impacting traditional trade patterns. Meaning our clients are faced with a whole new range of opportunities and challenges in executing their day to day business. With the opening of our Houston office we are able to bolster the presence we have in other major oil & gas import/export and refining centres such as the Middle East and in Asia.”

The WaterFront global network currently handles more than 45,000 port calls per year through a network of 483 offices in 93 countries worldwide. Unlike other global agencies, Waterfront focuses on providing port and husbandry services for vessels transporting coal, grains, iron ore, minor bulks as well as crude oil, clean and dirty products, chemicals and gas. The company also handles the husbandry requirements of 3rd party and in-house ship managers.

WaterFront’s Director for North America, Lars Westerberg, commented:

“By focusing on specific commodities, we can work with customers operating in this region to add quantifiable value to their businesses. Our work is all about understanding our clients business and their  specific needs and then using our local knowledge and relationships to assist them to mitigate their risk, turn their vessels and cargoes around faster and save them money, while maintaining the highest levels of  safety and compliance.”

Terry Gidlow, chief executive officer of WaterFront, added:

“Lars and his team in Houston bring to the table decades of local experience and relationships in ports and terminals throughout Texas. The Regional Hub function of the Houston office also serves to give our clients in North and South America better access to our Global network.

WaterFront was established by leading regional ship agency businesses Sharaf Shipping Agencies and Ben Line Agencies in 2016. WaterFront is headquartered in Dubai with commercial offices in China, Singapore, Dubai, Norway and the USA. WaterFront has strategic partnerships in the rest of North and South America with renowned local partners such as ACGI on the west Coast of the US and Canada, UNIMAR in Brazil and the Ultramar group in Spanish-speaking South America. For more information about the organisation, visit

Ben Line Agencies handles French Navy Ship in Penang

Ben Line Agencies Malaysia had the privilege to handle the French Navy Anti-Submarine Frigate Latouche-Treville at Penang in June 2019. This is the first time that a French Navy Ship (FNS) called at Penang, as usually the France naval ships previous visit were either at Port Klang or Kota Kinabalu.

The frigate and several other naval ships (including 1 civilian ship) were part of a mission to escort their French nuclear-powered Aircraft Carrier Charles De Gaulle on her visit to South East Asia. Only the FNS Latouche-Treville made a stop-over at Penang for a week from May 27 to June 2.

The crew of FNS Latouche-Treville was very pleased with the services provided in Penang, that the Commanding Officer (CO) of the ship – Capt. Matthieu Dejour sent a thank you note to us thru the French Embassy office in Kuala Lumpur. The note also expresses his gratitude towards Rashid who is from Ben Line Agencies Penang for assisting his injured crew, even after the ship had left Penang. According to the French Embassy Assistant Defence Attache-Samuel Yvon that it is rare for a CO to send such a thank you note to a ship agent. Samuel believes this gesture is the result of Ben Line team committed towards providing a very good service to FNS Latouche-Treville & her crew. Samuel’s boss – Colonel (T) Jean Francois Schoonmann, Defence Attache in Malaysia is also happy with the good services provided in Penang.

Thank You Letter